Consumer Rights - Withdrawal - Cancellation Refund Conditions
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION AND RETURN CONDITIONS
GENERAL:
- By placing an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract provided to you.
- Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
- Shipping costs, which are the shipment expenses, will be paid by the buyers.
- Each purchased product will be delivered to the person and/or organization at the address provided by the buyer, within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
- The purchased product must be delivered complete and in accordance with the specified qualities in the order, along with any warranty documents, user manuals, and similar documents if available.
- In case the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days from the date of learning of this situation. The total amount must be refunded to the Buyer within 14 days.
If the buyer fails to pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
If it is determined that the credit card used for payment by the buyer has been wrongfully used by unauthorized persons after the product is delivered, and if the sold product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days at the expense of the SELLER.IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE EXPECTED PERIOD DUE TO UNFORESEEN REASONS:
If unforeseen force majeure events occur that the Seller could not foresee and the product cannot be delivered within the expected period, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and has made the payment in cash, the amount will be refunded to them in cash within 14 days from the cancellation. If the payment was made by credit card and the Buyer cancels the order, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the Buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer shall inspect the subject matter of the contract, whether goods or services, before accepting delivery; the Buyer shall not accept goods/services that are damaged or defective, such as dented, broken, torn packaging, etc., from the shipping company. The delivered goods/services shall be deemed to be undamaged and intact. The BUYER must take care of the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.RIGHT OF WITHDRAWAL:
The BUYER may exercise the right of withdrawal from the contract by rejecting the product without assuming any legal or criminal liability and without providing any justification, within 14 (fourteen) days from the date of delivery to themselves or the person/organization indicated by them, provided that they notify the SELLER via the contact information below.
SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME: Rhyno Industrial Design Manufacturing and Trade Ltd. Co.
ADDRESS: Batı Sitesi Mah. 2307 Cad. No: 43 Yenimahalle/Ankara
EMAIL: info@rhyno.com.tr
PHONE: 0 312 255 48 04
WITHDRAWAL PERIOD:
If the Buyer has purchased a service, the 14-day period begins from the date the contract was signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the withdrawal period.
The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
To exercise the right of withdrawal, it is necessary to notify the SELLER in writing by registered mail, fax, or email within the 14-day period and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Used" provisions set forth in this agreement.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
a) The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders issued on behalf of corporations will not be completed if the RETURN INVOICE is not issued.)
b) Return form,
c) The product to be returned must be delivered complete and undamaged with its box, packaging, and standard accessories, if any.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification, and to receive the returned goods within 20 days.
If there is a decrease in the value of the product due to a reason caused by the BUYER or if it becomes impossible to return the product, the BUYER is obliged to compensate the SELLER for the damages in proportion to their fault. However, the BUYER is not responsible for any changes or deterioration in the product or item due to its proper use during the withdrawal period.
If the campaign discount amount utilized within the scope of a campaign organized by the SELLER falls below the campaign limit amount due to the exercise of the right of withdrawal, the discount amount utilized within the campaign will be canceled.
CANCELLATION - PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL:
The BUYER may not exercise the right of withdrawal for products prepared according to the BUYER's request or clearly personalized, underwear, swimsuits, makeup products, disposable items, perishable goods, or products with a risk of expiration date, health or hygiene products that are not suitable for return if their packaging is opened after delivery by the BUYER, products that are mixed with other products after delivery and cannot be separated due to their nature, except for those provided within the scope of a subscription agreement, periodicals such as newspapers and magazines, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables, whose packaging has been opened by the BUYER, in accordance with the Regulation. Additionally, the right of withdrawal cannot be exercised for services whose performance has commenced with the consumer's approval before the end of the withdrawal period.
Cosmetic and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, tapes, and stationery consumables (toner, cartridge, ribbon, etc.) can be returned if their packaging is unopened, untested, undamaged, and unused.
DEFAULT AND LEGAL CONSEQUENCES:
In case the BUYER defaults on payment made by credit card, the BUYER accepts, declares, and undertakes that they will pay interest to the bank, within the framework of the credit card agreement between the cardholder bank and the BUYER, and will be liable to the bank. In this case, the bank may apply for legal remedies, request the BUYER to pay any resulting expenses and attorney fees, and the BUYER agrees to compensate the SELLER for any damages incurred due to the delayed performance of the debt.
PAYMENT AND DELIVERY:
By making a Bank Transfer or EFT (Electronic Funds Transfer) to one of our accounts at ............, ........., Bank (TL), you can make payments.
You can use all kinds of credit cards for online single payment or installment options on our website. In online payments, the amount will be deducted from your credit card at the end of your order.